Key Features
Allow customers to modify their orders after checkout through a self-service interface.
Benefits
OrderEditing.com is a Shopify app that allows customers to modify their orders after checkout through a self-service interface. Merchants can enable address validation, product adjustments, and post-purchase upsell offers within defined editing rules. The app integrates with a wide range of fulfillment, shipping, and warehouse systems to keep order updates synchronized.
Key Features
- Allow customers to update products, addresses, shipping methods, discount codes, or cancel orders.
- Flag invalid addresses automatically and present alternative suggestions after checkout.
- Display personalized one-click upsell offers based on customer behavior.
- Apply order changes to the original order number for consistent tracking.
- Connect with more than 100 fulfillment, shipping, fraud prevention, and subscription tools.
Merchants often use the app to reduce support requests and manual edits while giving customers more control over order adjustments. It supports post-purchase workflows for stores managing frequent address changes or product modifications.
Pricing
Pricing is based on monthly order volume. The 0–1,000 orders plan is $39 per month. The 1,000–2,500 orders plan is $99 per month, the 2,500–5,000 orders plan is $199 per month, and the 5,000–10,000 orders plan costs $399 per month.
Reviews
Order Editing has been an incredibly helpful addition to our site experience. Since bringing it on, we’ve noticed a meaningful reduction in customer care tickets, especially around order updates, address changes and forgotten discount codes. The app is simple, intuitive, and makes things easier for both our team and our customers — a win-win...
110/10 customer service. Extremely friendly, prompt, kind and helpful. Application is easy once you get the hang of it. But when you need assistance, they're on it right away and respond within the day and usually fix it for you if they have the permissions. Do recommend.
