Key Features
Set flexible return and exchange conditions that apply automatically across orders.
Benefits
ReturnGO Returns & Exchanges is a Shopify app designed to centralize and automate post-purchase return workflows. It allows merchants to create a structured exchange-first process, offering shoppers a self-service portal to manage returns, store credit, replacements, and more. The app supports configurable policies to match each store’s operational requirements.
Key Features
- Offer product or variant exchanges, gift returns, cancellations, and store credit.
- Define custom return reasons, add follow-up questions, and gather images or videos when needed.
- Apply automation rules for approvals, refunds, credits, and exchange processing.
- Generate prepaid return labels and track return shipments within the dashboard.
- Connect with carriers, warehouses, ERPs, helpdesks, and additional systems through native integrations and APIs.
The app is commonly used to provide customers with a guided return experience and reduce manual work for support teams. It fits a variety of retail and fulfillment setups, including direct-to-consumer operations and multi-location workflows. Merchants can tailor the interface and logic to ensure alignment with store policy.
Pricing
ReturnGO offers tiered pricing based on features and volume. The Starter plan begins at $23/month, the Premium plan at $147/month, and the Pro plan at $297/month.
Reviews
Excellent support team — they provide very quick responses with detailed and accurate explanations. It’s a pleasure working with them!
This returns portal has been a great addition to our website. This is making the return process easier for staff and customers. You can customise it to suit your return process and all of the staff have been really helpful throughout...
