Key Features
AI-generated FAQs help customers without waiting.
Benefits
Turn conversations into checkouts with real-time chat. Understand customer intent with cart insights and message classification. Save time with automated greetings, FAQs, and order status updates.
Key Features of Shopify Inbox:
- AI-powered instant answers and suggested replies (Shopify Magic)
- Cart insights showing products viewed and items in cart
- Share product links, photos, and custom discount codes in chat
- Automated greetings, FAQs, and order status updates
- Message classification to spot chats likely to convert (with customer profile details)
Quicker replies can increase conversions by up to 69%. 70% of Inbox conversations are with customers making purchase decisions.
Empower teams to help more customers in less time with instant answers. Deliver high-quality responses without always needing live business chat. Completely free, with no hidden costs.
Pricing
Shopify Inbox is completely free. It includes real-time chat, AI-powered suggested replies, instant answers, cart insights, automated greetings, order updates, discount sharing, and email follow-up, all fully integrated into Shopify admin.
Reviews
It's great for a free service! You can set up automated questions and it suits our needs. Would be great if the alert when a customer asks a question worked better. It often doesn't work so you don't know someone is there, but we do have an email that comes through - so we try to watch the inbox. Still, we had this issue with our previous paid provider and this is free :)
Shopify Inbox is an excellent app! It makes communication with our customers so much easier, allowing questions to be answered quickly without the need for tickets or any external communication channels outside the store. We at TaskRevolution highly recommend this app. Real-time support is a game-changer and greatly improves the customer experience, keeping everything simple and fast. The only thing we’d love to see in the future is a light/dark theme option, as the app currently only supports the light theme. Overall, an amazing tool we’re happy to keep using!
