Key Features
AI-generated FAQs help customers without waiting.
Benefits
Turn conversations into checkouts with real-time chat. Understand customer intent with cart insights and message classification. Save time with automated greetings, FAQs, and order status updates.
Key Features of Shopify Inbox:
- AI-powered instant answers and suggested replies (Shopify Magic)
- Cart insights showing products viewed and items in cart
- Share product links, photos, and custom discount codes in chat
- Automated greetings, FAQs, and order status updates
- Message classification to spot chats likely to convert (with customer profile details)
Quicker replies can increase conversions by up to 69%. 70% of Inbox conversations are with customers making purchase decisions.
Empower teams to help more customers in less time with instant answers. Deliver high-quality responses without always needing live business chat. Completely free, with no hidden costs.
Pricing
Shopify Inbox is completely free. It includes real-time chat, AI-powered suggested replies, instant answers, cart insights, automated greetings, order updates, discount sharing, and email follow-up, all fully integrated into Shopify admin.
Reviews
It's great for a free service! You can set up automated questions and it suits our needs. Would be great if the alert when a customer asks a question worked better. It often doesn't work so you don't know someone is there, but we do have an email that comes through - so we try to watch the inbox. Still, we had this issue with our previous paid provider and this is free :)
Shopify Inbox is an excellent app! It makes communication with our customers so much easier, allowing questions to be answered quickly without the need for tickets or any external communication channels outside the store. We at TaskRevolution highly recommend this app. Real-time support is a game-changer and greatly improves the customer experience, keeping everything simple and fast. The only thing we’d love to see in the future is a light/dark theme option, as the app currently only supports the light theme. Overall, an amazing tool we’re happy to keep using!
Shopify Inbox Alternatives
Shopify Flow
Shopify Flow is a free ecommerce automation app built by Shopify that helps merchants streamline workflows, reduce manual tasks, and connect with external apps for more efficient operations.
4.70 / 5 
Shopify Email
Shopify Email helps merchants create, send, and automate branded email campaigns directly within Shopify, using templates, AI tools, and built-in reporting.
4.70 / 5 
Shopify Checkout Blocks
Shopify Checkout Blocks enables Shopify Plus merchants to personalize checkout, Thank you, and Order status pages with content blocks, custom fields, and discount rules. It provides full branding control and advanced checkout customization through Shopify Functions.
4.00 / 5 
Shopify Collective: Supplier
Shopify Collective: Supplier allows merchants to sell products through Shopify retailers while keeping full control over pricing, margins, and fulfillment. Retailers sell, you ship, and payments are processed automatically once orders are fulfilled.
4.50 / 5 
Shopify Bundles
Shopify Bundles allows merchants to create fixed product bundles and multipacks directly in Shopify admin, helping increase average order value while ensuring real-time inventory accuracy.
3.10 / 5 
Shopify Forms
Shopify Forms allows merchants to create customizable lead capture forms, pop-ups, and overlays that integrate seamlessly with Shopify Email and automations. Collect customer data, offer discounts, and analyze form performance to boost conversions and grow your audience.
4.20 / 5 
