Key Features
Customers submit and manage return requests directly through an online returns page linked to your Shopify store.
Benefits
AfterShip Returns & Exchanges is a Shopify app developed by AfterShip to support merchants with online return and exchange management. It centralizes return requests, exchange actions, and communication to reduce manual processing. The tool helps stores direct customers toward exchanges when possible and provides structured workflows for refund cases.
Key Features
- Offer a self-service portal and automated email updates for return and exchange steps.
- Configure return policies, including time windows and non-returnable product rules.
- Provide refund or exchange options to retain revenue when customers request changes.
- Use automation settings for actions such as auto-refunding or auto-restocking.
- Set carrier and warehouse routing preferences to manage regional returns and restocking.
The app is typically used by merchants handling regular return volumes or managing multiple fulfillment locations. It applies to stores seeking consistent return processing with defined rules and centralized tracking.
Pricing
A Free plan is available for installation. The Essentials plan is priced at $11 per month. The Pro plan costs $59 per month and the Premium plan is $239 per month.
Reviews
Customer service agents are very helpful and knowledgeable. Shout out to Sadhan!
I want to recognize Raja for this excellent customer service. He guided me through updating my return policy, making the process simple and stress free. He was knowledgeable, helpful, and I truly appreciate his support.
