Key Features
Customers initiate and track returns or exchanges through a branded online return page on your Shopify store.
Benefits
Return Prime: Return & Exchange is a Shopify app developed by GoKwik to organize and automate return and exchange workflows for online stores. It allows merchants to direct customers toward exchanges and store credit when appropriate. The app also provides tracking and operational visibility for return trends and related costs.
Key Features
- Configure automated decisions for return and exchange requests, including approvals and rejections.
- Allow customers to choose exchanges or store credit as alternatives to refunds.
- Define return conditions based on item category, order value, reason, or processing period.
- Integrate with warehouses and logistics systems to support label creation and package routing.
- Present product recommendations during the return process to encourage replacement purchases.
The app is typically used by Shopify merchants seeking structured return and exchange handling and clear oversight of return-related activity. It may support brands aiming to maintain customer relationships while lowering the financial impact of refunds.
Pricing
The Always free plan is available at no cost. The Grow plan is priced at $19.99 per month and the Grow & Boost plan costs $49.99 per month. The Scale plan is offered at $149.99 per month.
Reviews
We’ve been really impressed with Return Prime’s customer support. The team replies fast, explains settings step-by-step, and doesn’t drop the ball until the issue is fully resolved. They even suggested best practices to prevent repeat errors. Great experience!
I've had a fantastic experience with the Return Prime team, especially with Wonder! Their support has been amazing — quick, helpful, and super enthusiastic. The setup for the return fee was smooth, and I appreciate how easy it was to configure...
