Key Features
Centralize return workflows with tools that help identify risky activity and manage fraud controls.
Benefits
Loop Returns & Exchanges offers a structured system for processing returns, exchanges, and order-related claims within one environment. The platform centralizes post-purchase tasks and coordinates them with connected tools. It is built for DTC merchants looking for predictable processes that reduce manual handling after checkout.
Key Features
- Adjust return routing, refund actions, and other steps with configurable workflows.
- Encourage product exchanges through options such as bonus credit, instant exchanges, and in-flow recommendations.
- Limit unwanted activity by applying custom rules, screening lists, and automated checks.
- Offer customers a streamlined return path with at-home pickup and a self-guided interface.
- Monitor shipment progress and review behavioral data to understand return trends.
Merchants use the app to consolidate post-purchase activity and manage operational steps from initiation to resolution. It is suitable for stores that handle recurring return volumes and need predictable systems connected to their existing tools.
Pricing
The Checkout+ plan is free to use. The Essential plan is available at $155 per month, and the Advanced plan is priced at $340 per month.
Reviews
What can i say about Loop! You have transformed our retrurns game! Special shout out to Chica, Brooke and Ninthuga. Loop is not the cheapest solution on the market but you will not find better support...
The set up for Loop was extremely quick and smooth, and the Loop support team are always quick to help solve any issues and respond to all queries
