Key Features
Get visitor insights and track your sales with real-time chat data
Benefits
SmartBot helps Shopify merchants engage customers, drive conversions, and streamline support with AI-driven automation.
Key features of SmartBot:
- Personalized product recommendations
- Automated learning and training from store data
- Customizable chat widget for branding
- Post-sale tracking and customer support
- Multi-language support
The app reduces manual work by learning from your store pages, products, and policies. It increases sales with AI upsells and cross-sells.
Merchants can track insights, support customers 24/7, and customize workflows to fit business needs. SmartBot integrates seamlessly with Shopify and messaging channels for smooth handoffs to live agents.
Pricing
SmartBot pricing starts at $30/month with plans for different store sizes. The Starter plan ($30/month or $324/year) offers unlimited AI chats, support for up to 200 products, FAQs, policies, and WhatsApp live agent handoff. The Growth plan ($100/month or $1,020/year) supports 1,500 products, blog and file learning, AI sales follow-up, email replies, sales pop-ups, and removes branding. The Pro plan ($300/month or $2,880/year) scales to 20,000 products with advanced AI automation, optimized data, high concurrency, headless support, and priority service. The Enterprise plan ($680/month or $6,120/year) supports unlimited products with custom AI, dedicated GPU servers, API integration, and account management.
Reviews
We're loving the SmartBot. It was a bit of a work to "train" it to understand our products and the strange questions our customers ask, lol, but once you put in the response you want, it does a fantastic job! This program saves us so many customer service inquiries. Some tips: Read the conversations so you can see what the bot is saying, then go in an "train" it to respond more appropriately. I highly recommend this app to take some load off your team.
So far, my experience with this app has been smooth. I still have to test it for a few more days to see if it performs as expected. However, sometimes there are some issues like, occasionally telling customers available products are unavailable or not found in the inventory, recommending products that are not necessarily our best sellers, or not answering to questions when prompted. Additionally, I feel that the order status answer is a bit limited because it could retrieve the estimated shipping times from the product pages but it doesn't. The value is also a bit higher than other available options, so one needs to see their options and decide :)
