Key Features
Resolve customer requests automatically with Lyro, the AI-powered support agent.
Benefits
Tidio helps you improve customer support and sales with AI chatbots, live chat, and automated workflows. You can connect with customers instantly, track their activity, and provide personalized product recommendations.
Key features of Tidio:
- Live chat support to engage customers in real time
- Chatbot automation flows for 24/7 customer engagement
- AI assistant (Lyro) that resolves tickets automatically
- Centralized help desk for all conversations and requests
- Real-time omni-channel support with order previews and product recommendations
Sell more with conversational AI while saving time on repetitive tasks. Streamline communication by managing all chats, tickets, and social messages in one place.
Boost order value with targeted upsell and cross-sell messages. Reduce cart abandonment with automated recovery flows.
Pricing
Free to install, 7-day free trial on paid plans. Free Plan offers 50 live chat conversations, flows for 100 visitors, ticketing, mobile app, social integrations. Customer Service Plan ($29/mo, 100 convos, up to 1000 for $59): adds analytics, live visitors list, operating hours, AI reply assistant, 24/5 support. Flows Plan ($29/mo): automation for up to 40k visitors, templates, visual builder. Lyro AI Chatbot Plan ($39/mo): 200 Lyro conversations, website scraper, Lyro tasks, native Shopify actions.
Reviews
This app has been a total game changer for our business. Connecting with customers in real time has helped us close three times more sales. The built-in tools make it easy to see exactly which pages customers are viewing, so we can jump in at the right moment. Even when we’re away, the offline features let us keep things running smoothly—whether we’re taking a quick break or a half day off.
Tidio has been fantastic for our business. The platform makes communication with customers simple, fast, and seamless. From live chat to automated responses, everything just works smoothly without any unnecessary complications. Their interface is intuitive, so our team was able to get up and running quickly without a steep learning curve. It’s also clear they put real thought into making customer conversations feel more personal and effective...
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