6 Best Fulfilment Companies in the UK

Fulfilment companies in the UK offer many services to meet diverse business needs.

From cutting-edge integrations & customizations to exceptional cut-off times, these fulfilment providers are contributing to the overall growth of ecommerce.

Here, we are exploring the best fulfilment companies in the UK by covering:

• Key features
• Services
• Benefits
• Case studies
• Pricing

along with a lot more insights to help you choose the right one to work with.

Best Fulfilment Companies in the UK

As seen in the UK ecommerce statistics, the industry is on an upward trajectory.

Ecommerce fulfilment services in the UK play an important role in that, as they help ecommerce companies in the UK by taking over the storage, packing, and shipping processes.

Here are the 6 best fulfilment companies in the UK:

Zendbox

Zendbox is one of the world’s most trusted ecommerce fulfilment providers, renowned for its advanced technology and customer-centric approach.

Established to address the complexities of online selling, it has grown into an important fulfilment solution supporting both SMEs and major brands.

Zendbox prides itself on its ability to rapidly process and ship orders, boasting a 99.999% accuracy rate in picking and a 99.7% same-day shipping rate.

Key Features & Benefits of Zendbox

• Late Order Cutoff: The 10 pm order cutoff time allows businesses to capture sales that would otherwise be lost with earlier cutoffs.
• Custom Branded Packaging: As one of the UK’s top fulfilment solutions, Zendbox lets customers utilize custom branded packaging.
• Easy Returns: With a 3-step returns process, it lets businesses save on the costs and time of managing returns and handling customer service queries.
• Omnichannel Strategy: Zendbox helps merchants sell everywhere by connecting to popular ecommerce platforms like Shopify and Amazon.
• High Accuracy and Speed: Zendbox provides a near-perfect order accuracy rate and the majority of orders are processed and shipped on the same day.
• Customer-Centric Fulfillment: It tailors its services to meet the specific needs of each client, ensuring that the fulfilment process aligns with their business goals.
• Scalability: With facilities that can handle over 100,000 different products and 500,000 sq ft of space, Zendbox is equipped to support business growth and scale operations.
• Live Inventory and Order Management: With Zendportal and Zendtrack, it allows for real-time inventory management and order processing.

Case Study

Awesome Supplements: Their partnership with Zendbox not only resolved their earlier challenges but also optimized their ecommerce operations, improving customer satisfaction and enabling growth. The results are telling: zero inventory shrinkage, significant time savings in stock management, over 99.8% of orders dispatched on time, and a high customer return rate, which collectively streamlined their operations and supported their expansion goals.

Huboo

Founded in 2017, Huboo provides ecommerce fulfilment services to help businesses reach their customers both domestically and internationally.

Utilizing a unique micro-warehouse model, Huboo combines advanced technology with a personalized service approach.

With over 15 million products shipped in the last 12 months, their operations extend across top locations in the UK and are expanding into European markets.

Key Features & Benefits of Huboo

• The Hub Model: The distinctive micro-hub model consolidates clients’ stock to reduce unnecessary staff movement, enhancing efficiency.
• Precision in Picking: With dedicated warehouse teams and a custom-built technology, Huboo boasts a remarkable 99.9% picking accuracy.
• Tailored Services: Whether it’s managing a one-off project, a subscription service, or standard sales, their flexible setup supports expansion, fast-line picking, and kitting.
• Customization: Huboo lets businesses personalize their hub with branded boards to enhance their marketing initiatives.
• Expansive Integration: Huboo integrates with over 30 ecommerce marketplaces, platforms, and couriers throughout the UK and Europe.
• Custom Packaging: Huboo offers a range of customized packaging solutions, allowing businesses to personalize the customer journey.
• Integrations: It offers quick and free integration with major platforms from Shopify to TikTok, providing a smooth connection between clients’ sales processes and their fulfilment services.
• The Huboo Dashboard: It provides a complimentary dashboard to track every aspect of the fulfilment process, with a detailed view of costs and billing

Case Study

Cambridge Nutraceuticals: Huboo’s strong technology and logistics infrastructure have streamlined their direct-to-consumer sales, contributing to a 40% growth and strengthening its reputation as one of the UK’s most trusted wellness brands. With Huboo’s support, the company efficiently handles over 85% of orders that come from monthly subscribers, ensuring timely deliveries and optimal stock management.

Amazon FBA

Amazon FBA offers a turnkey fulfilment service for ecommerce companies in the UK by taking over the storage, packing, and shipping processes.

Since its launch in 2006, Amazon FBA has grown significantly to help millions of sellers focus more on their business and less on logistical challenges.

Fulfilment by Amazon now supports a diverse range of sellers from 100+ countries so they can scale their businesses & reach customers in 185 countries.

Key Features & Benefits of Amazon FBA

• Logistical Ease: Amazon handles the entire fulfilment process, from storage to customer service, which can significantly simplify operations.
• Multi-Channel Fulfilment: Amazon FBA is not limited to sales made on Amazon’s platform; it also supports multi-channel fulfilment.
• Cost Efficiency: Sellers can save on fulfilment costs, particularly when using services like the Pan-European FBA.
• Scalability: It allows businesses to scale up efficiently without the need for significant capital investment in logistics.
• Prime Eligibility: Products fulfilled by Amazon are eligible for Amazon Prime, which can enhance visibility and increase sales.
• Detailed Metrics: It provides comprehensive tracking & reporting, presenting vital metrics like inventory levels and sales performance.
• Customer Service: Amazon handles customer service for products, managing returns and exchanges efficiently.

Case Study

Trtl: Founded in 2013, Trtl revolutionizes travel comfort with its original Trtl Pillow. Having launched in the UK, Trtl expanded its reach to the US after just a couple of months. With the help of Amazon FBA, today the US marketplace makes up about 80% of its sales. Originating from a need to improve sleep quality during flights, Trtl has expanded its product line to include additional travel essentials like flight socks and premium travel pillows.

Bezos.ai

Ranked as one of the best UK fulfilment companies, Bezos offers solutions that cover everything from storage and picking to packing and delivery.

Founded to streamline operations and reduce logistical headaches, the company fulfils Shopify stores, UK & EU orders, global orders and more.

Delivering sports goods, food & drinks, pet supplies, and more, Bezos operates across the UK, Europe, and beyond, with fulfilment centres in 16 countries.

Key Features & Benefits of Bezos.ai

• Brexit-Proof: Bezos helps customers navigate post-Brexit customs with ease. Their UK and EU centers manage VAT and customs, speeding up deliveries and reducing costs.
• Flexible and Commitment-Free: The company provides flexible service with no minimum delivery volumes and complete transparency, avoiding hidden fees.
• Customized Solutions: Customers can tailor their fulfilment strategy to fit their unique business needs, ensuring optimal efficiency, cost-effectiveness, and customer satisfaction.
• Dedicated Support: Each client is assigned a dedicated account manager, ensuring personalized service and support throughout the fulfillment process.
• Efficient Operations: Bezos helps customers spread their inventory across fulfilment centers close to their customers, optimizing delivery times and inventory management with an AI-driven system.
• Extensive Network: With a well-established presence across key regions, including the UK, Europe, Australia, New Zealand, the US, and Canada, Bezos ensures easy access to products.
• Streamlined Last-Mile Delivery: The optimized last-mile services ensure customers receive their orders promptly and in great condition.
• Many Delivery Options: The company offers a variety of delivery options, including express, standard, and eco-friendly choices.

Case Study

Enjoy The Drop: Initially challenged by the complexity and cost of fulfilling multi-item orders and unable to offer next-day delivery, the integration with Bezos.ai not only streamlined their fulfilment process but also slashed costs by up to 50% for multi-item orders. This efficiency gain translated into three hours saved each day, enabling next-day deliveries and expanding their market reach.

Green Fulfilment

Green Fulfilment stands out in the UK and European markets with its strong commitment to eco-friendly practices.

As the UK’s most eco-conscious fulfilment service, it uses its expertise to provide cost-effective fulfilment services for both B2B and DTC (direct-to-consumer) brands.

With a mission to “deliver exceptional customer experiences while striving to be Net Zero Carbon”, Green Fulfilment provides services from inventory reception to order fulfilment.

Key Features & Benefits of Green Fulfilment

• Same-Day Order Fulfillment (98% reliability): Green Fulfilment lets businesses dispatch products quickly to enhance customer satisfaction.
• Customer-Centric Approach: Green Fulfilment emphasizes strong customer relationships and personalized support, ensuring that each client receives tailored solutions.
• 99.9% Order Accuracy Guarantee: The company boasts a 99.9% order accuracy to promise correct product delivery every time.
• Dedicated Account Managers & 4-Hour Response Time: Businesses get constant support throughout their fulfilment journey.
• Swift Returns Handling: Green Fulfilment ensures prompt processing of returns with complete transparency at each stage, along with fast refunds.
• Green Portal: Real-time inventory tracking with detailed logs of all stock movements, providing a clear overview of inventory status and activity.
• Eco-Friendly Operations: Their sustainable practices across all aspects of operations include the use of electric vehicles and eco-friendly packaging materials.

Case Study

Sportstech: As a leading global fitness equipment brand known for German excellence, Sportstech faced significant challenges in the UK market post-Brexit, with increased costs and delays affecting customer satisfaction. To address these challenges, Sportstech partnered with Green Fulfilment.

Core Fulfilment

Core Fulfilment is a UK ecommerce fulfilment company dedicated to servicing SMEs with scalable and efficient solutions.

Founded in 2014, the company has rapidly expanded, boasting multiple warehouse facilities that cater to a wide range of industries.

Now, Core Fulfilment offers fulfilment services across many industries including fashion, fitness ecommerce, health & beauty, pet products, and more.

Key Features & Benefits of Core Fulfilment

• Straightforward Pricing: The company strives to simplify pricing, ensuring clients easily understand costs based on their activity levels.
• Extended Same-Day Dispatch: Core Fulfilment offers a cut-off up to 10pm for same-day dispatch, with next-day and weekend delivery options.
• Multi-Carrier Shipping: The company provides a variety of shipping options by partnering with major domestic and international carriers, including DHL and Royal Mail.
• Easy Access: With a cloud-based system, the clients get 24/7 access from any internet-enabled device, allowing clients to monitor orders from anywhere in the world at any time.
• Scalable Multi-Channel Fulfillment: The company supports scalable multi-channel fulfilment, integrating seamlessly with a diverse range of shopping carts and marketplaces.

Case Studies

Stand4Socks: Initially bogged down by manual order packaging and an in-house team dedicating 2-3 hours daily to the postage process, Stand4Socks faced significant operational inefficiencies. Core Fulfilment introduced a full-service order fulfillment strategy for Stand4Socks, including inventory tracking, barcoding, and order tracking, which streamlined operations and allowed the company to scale effectively.

Comparing the Best Fulfilment Companies in the UK

The following comparison highlights key features and services of six best fulfilment companies in the UK, each offering unique benefits tailored to different e-commerce needs:

• Zendbox: Specializes in high accuracy and fast processing, boasting a 99.999% picking accuracy and same-day shipping. Excellent for businesses that prioritize reliability and speed in their fulfilment processes.

• Huboo: Uses a unique micro-warehouse model to provide a more personalized fulfilment experience.Integrates technology with human oversight to cater to SMEs looking for flexible and scalable fulfilment services.

• Amazon FBA: Provides a vast logistics network and Prime eligibility, simplifying operations for sellers by handling storage, shipping, and customer service. Ideal for sellers looking for extensive reach and quick delivery options.

• Bezos.ai: Offers global reach with a focus on technological integration, supporting over 30 sales channels. Suited for businesses expanding internationally who need sophisticated, tech-driven fulfilment solutions.

• Green Fulfilment: Stands out for its eco-friendly practices, including the use of electric vehicles and sustainable packaging options. Also, same-day order fulfillment (with 98% reliability) lets businesses enhance customer satisfaction.

• Core Fulfilment: Features a late order cut-off up to 10 PM for next-day delivery and a strong multi-channel integration capacity, which is beneficial for businesses requiring late dispatches and extensive platform compatibility.

Each of these UK fulfilment solutions offers distinct advantages depending on business size, growth, and specific operational needs, allowing ecommerce businesses in the UK to choose a partner that best aligns with their strategic goals.

Prices of Best UK Fulfillment Companies

Below is an overview of the pricing details for some of the top fulfillment companies:

1. Zendbox: Pricing varies depending on the service package and requirements.
2. Huboo: Starts from £650 per month.
3. Amazon FBA: Pricing begins at $39.99 per month for a Professional account.
4. Bezos.ai: Standard delivery pricing starts at £3.18.
5. Green Fulfillment: Pricing varies based on service options.
6. Core Fulfillment: Pricing varies depending on specific needs.

Choosing the Right UK Fulfilment Company

Here are some key factors to consider when choosing the right fulfilment company in the UK:

Service Scope and Scalability: Assess whether the fulfilment company can handle your current needs and scale with your business growth. Consider their ability to manage peak periods.

Technology and Integration: The fulfilment provider should offer strong technology that can seamlessly integrate with your existing ecommerce platforms.

Delivery and Cut-Off Times: Consider the speed of delivery and order cut-off times. A provider offering late cut-off times can be a significant advantage, allowing you to offer next-day delivery.

Customer Service and Support: Good customer service from your fulfilment partner is crucial. They should be responsive and able to handle inquiries and issues swiftly.

Cost Structure: Analyze the pricing models/offers of potential fulfilment partners. Understand their fee structures for storage, pick and pack services, and additional costs.

Specialization and Experience: Some fulfilment companies specialize in certain product types or industries. Choose a partner with specific expertise relevant to your products.

By considering these factors, you can choose the best fulfilment services in the UK that not only meet your operational needs but also contribute positively to your brand’s reputation.

Frequently Asked Questions: Best Fulfilment Companies in the UK

Here are the most common questions about the best companies in the UK

What is the best fulfilment centre in the UK?

The “best” fulfilment centre can vary based on specific business needs, including the type of products, volume of orders, and desired delivery speeds. Companies like Amazon FBA, Zendbox, and Huboo are often highly rated for their comprehensive services and extensive network.

What does a fulfilment company do?

A fulfilment company handles the storage, picking, packing, and shipping of products for ecommerce businesses. They also manage inventory and may provide additional services like processing returns and customer support.

How to choose the best UK fulfilment company?

Choosing the right fulfilment company involves considering factors such as scalability, integration capabilities with your ecommerce platforms, cost efficiency, service scope, and customer service quality. Evaluating your specific needs and potential growth will guide you in selecting an appropriate partner.

Should I use a fulfilment company?

Using a fulfilment company is beneficial if you want to streamline your operations, reduce overhead costs related to storage and shipping, and focus more on business growth and customer engagement. It’s especially advantageous for businesses looking to expand their market reach without significant infrastructure investment.

What are the pricing models used by the best fulfilment companies in the UK?

UK fulfilment companies commonly use pricing models that include per-item fees for picking and packing, monthly storage fees, and sometimes setup or administrative fees. Some offer tiered pricing based on volume, which can benefit larger operations.

Do UK fulfilment companies provide international shipping?

Many UK fulfilment companies offer international shipping services, letting ecommerce businesses reach customers globally. This service includes handling customs clearance and ensuring compliance with international shipping regulations.

Conclusion

The landscape of UK fulfilment providers features a diverse array of companies, each with unique strengths and specialties.

From Amazon FBA’s extensive network and rapid delivery capabilities to Green Fulfilment’s commitment to eco-friendly practices and Core Fulfilment’s late order cut-offs, the options are tailored to meet various business needs and growth stages.

As you consider your choices, reflect on your business’s specific requirements, future growth prospects, and the values you want in a logistics partner.

The right fulfilment company will not only accommodate your current needs but will also evolve alongside your business, continually adapting to changing demands and market conditions.